Can you beat this Servicenow incident creation speed?
“Alexa, ask ticket now to create an incident”
The power of IT service management from Servicenow with the convenience of Amazon Alexa makes it no brainer! Users will fall in love with this force. Imagine creating your incident tickets or approving your change requests by just talking to Alexa, it’s that simple. If you are looking to get a feel of Servicenow Alexa integration, take a test drive, it’s FREE!
Follow these steps for Alexa Skill Configuration:
Enable Ticket Now Skill and Link account:
Follow these steps for ServiceNow Configuration:
Now, you are ready for the test drive!
Alexa Skill – Ticket Now
This Alexa Skill is only intended to introduce and showcase the simplicity and value of Alexa and Servicenow integration.The combination of such an interface with intelligent automation agents improves the user experience and increases the overall productivity of an organization. Alexa for business is designed to empower the organizations by simplifying daily tasks and improve productivity.
Why isn’t there an option to choose the assignment group?
Well! This is the future. These days, there are several intelligent agents that can handle service request assignment and more.
For example, Agent Intelligence from ServiceNow or the Astound(https://astound.ai/) virtual agent (learn more) for ServiceNow, which uses AI and natural language processing to submit tickets or answer questions etc. It is trained on your historical ServiceNow data and can also be used to auto-route tickets and recommend solutions to fulfillers as well as provide manager dashboards with AI-driven predictive analytics.
Keep the end user interface simple and easy.
If you would like to learn more, let’s get talking. Contact Us